Shipping Information

When will I receive my order?

• Processing time: 1–3 business days.
• Delivery time: 1–7 business days, depending on your location.
• You’ll receive tracking info once your order is on the way.

Is shipping free?

Yes, shipping is free because we deliver experience, not just a product. We currently ship to the following countries: 
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania,                                Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Returns and Exchanges

Can I return an item?

Yes, you can return items within 30 days as long as they’re in unused and undamaged condition with original packaging.

What if my item is damaged or incorrect?

• Contact us within 48 hours of receiving your order.
• We’ll send you a replacement or issue a full refund, including return shipping costs.

Who pays for return shipping?

How long does it take to get my refund?

Payment and Orders

What payment methods do you accept?

Can I cancel or change my order?

Once an order is processed, it’s tough to change, but if you need to cancel, contact us immediately before it ships.

Product Information

How do I know if a product will fit me?

Contact Us

Have more questions? We’re here to assist you. Email us at info@avelinemajor.com and we’ll get back to you as soon as possible.